1. Home
  2. Case studies
  3. Detached hotel: a meter that would not stop

Diagnosed by ADI, repairs recommendedDetached hotel · January 2025

A detached hotel losing water around the clock, and a meter that only stopped at the stopcock

A detached hotel was losing an estimated 17 litres of water an hour. With the stopcock closed the meter stopped, so the loss was inside. A room-by-room inspection found the causes.

Water meter photographed during the detached hotel water-loss investigation
Original ADI photograph from this investigation.

What was happening

The hotel's water meter kept turning. The leak rate was believed to be about 17 litres an hour, an estimate rather than a measured figure, and nobody could see where it was going.

What the engineer did

The engineer closed the internal stopcock and watched the meter. It stopped, which showed the water was being lost somewhere between the stopcock and the outlets inside the building. Every room was then inspected.

What was found

Toilets overfilling in several rooms, a lot of dripping taps, a leak in the boiler room and a leak from a recently installed washing machine.

What happened next

Everything that could be isolated was isolated, and the meter then showed minimal movement. A few toilets could not be isolated and the boiler-room drip remained. ADI recommended repairing the toilets, with new internals rather than whole units, and the taps, and was confident the meter would stop once those repairs were done. The repairs were left with the hotel.

If you run a hotel

Not every hotel leak is a burst pipe. Dozens of small faults, an overfilling cistern here and a dripping tap there, add up to a meter that never rests. A stopcock-and-meter check is the quickest way to learn whether the loss is inside the building at all.

More hotel and guest-house jobs

Talk to ADI about the building

Describe what you have noticed, the type of building and the postcode. The office team will talk through the survey, give you a quote and current availability, and book the engineer.

0333 567 2628
  • Monday to Friday, 7:30am to 6:30pm
  • Calls reach ADI Leak Detection's office in High Wycombe. Engineers cover England, Scotland and Wales.